What Slows Down Resolution
Duplicate Tickets: Opening multiple tickets for the same issue creates delays. Stick to one thread.
Incomplete Information: Messages like “my money is missing” without details make investigation harder. Always provide context.
Bypassing Official Channels: Don’t contact random staff on social media. Always use the official app or verified channels.
Respect Support Representatives
Avoid rude, offensive, or abusive language.
Threats or disrespect won’t speed up your case and may result in warnings, temporary suspension or even permanent bans.
Always communicate calmly and respectfully, even if you’re frustrated. This ensures your issue gets the right attention.