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Resolution Process and Outcomes for H2H Wager Disputes

Updated over 3 weeks ago

How Long Does It Take?

  • Most disputes are resolved within 24–48 hours depending on the participants.

  • Complex cases (e.g., suspected fraud) may take longer.

  • Users are updated throughout the process.

Possible Outcomes

  • Wager Upheld: Original settlement stands.

  • Correction Issued: Outcome is reversed and corrected.

  • Refund Processed: Both players receive refunds if fairness cannot be ensured.

  • Account Action: Fraudulent accounts may face restrictions or suspension.

Important Rules

  • Disputes must be raised within 24 hours of the issue being detected.

  • Only official results and verifiable proofs are accepted.

  • Personal opinions or interpretations outside the wager rules don’t count.

  • Filing repeated false disputes can lead to account penalties.

Expected Behavior

  • Communicate respectfully; abusive or hateful language can result in suspension.

  • Submit all available proof promptly.

  • Respect the final ruling.

  • Decisions made by the resolution admin are absolute.

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