While Head-to-Head (H2H) wagers on Gowagr are designed to be simple and seamless, players may occasionally run into issues. Most of these problems are minor and can be fixed quickly if you know what to do. This article walks you through the most common H2H challenges and how to resolve them.
Opponent Not Showing Up:
Sometimes a user may set up an H2H wager and their opponent doesn’t confirm in time. Or someone accepts and joins your wager but doesn't show up to participate in the setup activities. If this occurs, simply go and claim a tie on the app and the staked funds will be returned to each user.
Disputes About Outcomes:
If you feel your opponent is not being fair about the wager outcome, you can reach out to the dispute resolution admin to look into the issue. Be sure that there is no violation of the wager rules and description. You are required to be available to settle a dispute within 24 hours after the dispute admin has been informed of the dispute. Unavailability within the 24 hours means you forfeit the dispute and the opponent is credited the funds or the outcome presented by your opponent stands unrevoked.
Dispute Page Not Working:
If the dispute page is not working, kindly reach out to the support or send an email to us via support@gowagr.com detailing your WagrTag and the wager ID.
Disconnected during a match:
Due to network issues or external factors, if a match gets disconnected, this doesn’t signal the end of the match. Reconnect as quickly as possible. However, the score line of the match will stand and will be used to complete the match. However, if you fail to return, the game state at disconnection will be used to judge the outcome.