Most deposits are instant, but sometimes issues can occur. Here’s how to handle them;
1. Deposit of wrong token or via wrong network- The only acceptable token is USDT and this can be deposited via the only accepted network, BEP20.
What to do;
If you deposited the wrong token or via the wrong network, send an email to support at support@gowagr.com to file an appeal. The following details are to be sent:
Your Gowagr-linked account email;
The transaction hash (TxID) of the transfer;
The exact amount sent;
The date and time of the transaction and;
The wallet address you sent the funds to.
This will be reviewed within 5-7 working days. Please note that recovery is not guaranteed.
2. Deposit sent to the wrong bank: This could happen when you use an account number or bank that was not listed under your deposit instructions. If the money went to the wrong bank or account number, Gowagr will NOT receive it.
What to do;
Contact your bank immediately
Request a reversal
Follow up consistently.
3. Deposit into an expired account: Each Gowagr deposit account is temporary and expires after 30 minutes, this is specified on the deposit page.
What to do;
Contact Gowagr support via the app or email.
Provide the following details:
Your Gowagr-linked email address;
The session ID;
The receipt showing all the details of the deposit;
Your bank account details (your account number and your names)
Refunds typically take between immediately to 7 business days to process.