Why It Matters
Most wagers and transactions process smoothly, but sometimes refunds or cancellations are necessary. These policies ensure your funds are always protected.
When Refunds Apply
Refunds are typically issued when:
A market is cancelled due to lack of clarity, insufficient data, or event cancellation.
An H2H wager when both players mutually agrees to a tie.
Refunds are usually instant but may take up to 24 hours.
Market Cancellations
A market may be cancelled if:
The real-world event is postponed indefinitely or voided.
The outcome cannot be verified from trusted official sources.
When this happens, all users receive full refunds of their stakes.