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Refunds: How they work and when to expect them

Updated this week

In the case of a failed deposit/deposit into an expired account, a refund is issued. Here’s all you need to know about this.

When refunds happen

  • Failed deposits: Auto-refunded into your bank or wallet. If not refunded, kindly reach out to your bank as soon as possible.

  • Failed withdrawals: Auto-refunded into your Gowagr wallet.

  • Expired account deposits: Refunds for these are typically completed immediately to 7 working days as this is the required processing timeframe by the payment providers.

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